DATCP consumer alert - Watch out for fake AT&T customer service calls
Here are some of the common phone scams and what you can do to notice and avoid them.
MADISON - The Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP) has received a number of recent contacts from Wisconsin consumers about a robocall imposter scam that claims to come from AT&T.
The calls have been spoofed to show AT&T's actual customer service phone number on recipients' caller ID displays. The automated message in the calls warns recipients of an issue with their internet service related to a security breach. Call recipients are asked to press a button in order to speak to a representative about the situation.
Regardless of what your caller ID says, these calls are not from AT&T and are not legitimate. If you receive a similar call, hang up immediately and do not press any buttons. If you do press a button to speak with a "representative," your number will likely be added to a future call list and you may be pressed for money or personal information from a scammer.
If you have any questions or concerns regarding your AT&T service, contact the company directly by using the contact information listed on your monthly billing statement.
To read more about imposter scams, review DATCP's imposter scams fact sheet.
For additional information on consumer protection issues, visit the Consumer Protection Bureau at datcp.wi.gov, send an e-mail to firstname.lastname@example.org or call the Consumer Protection Hotline at 1-800-422-7128.